Aureon Consulting has over 20 years of experience in the staffing and recruitment industry, helping our business partners locate top talent that aligns with both parties needs and career aspirations. Currently we are seeking a skilled CCM Systems Administrator with expertise in SmartCOMM or similar platforms, as well as FileNet and SharePoint for a contract-to-hire opening.
Responsibilities include:
- Administer and maintain Customer Communication Management (CCM) systems, including SmartCOMM or similar platforms.
- Manage and support FileNet and SharePoint environments to ensure seamless integration with CCM systems.
- Configure, deploy, and troubleshoot CCM solutions to meet business requirements.
- Collaborate with cross-functional teams to design and implement communication workflows and templates.
- Monitor system performance, conduct regular maintenance, and apply updates and patches as needed.
- Provide technical support and training to end-users on CCM systems and related tools.
- Develop and maintain documentation for system configurations, processes, and procedures.
- Ensure compliance with security policies and data protection regulations.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in administering CCM systems, specifically SmartCOMM or similar platforms.
- Strong knowledge of FileNet and SharePoint administration.
- Proficiency in scripting and automation tools (e.g., PowerShell).
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., SmartCOMM, FileNet, SharePoint) are a plus.
Visa sponsorship is not available with this position now or in the future. Not open to third party applicants.
